Last Updated: August 12, 2026
At Primecenter Furniture, we want to ensure your new pieces arrive safely and promptly. This Shipping & Delivery policy outlines our processes and what you can expect when ordering from us.
1. Delivery Locations
We currently deliver across Kenya. If you are located outside major towns, please contact us prior to placing your order to confirm delivery availability and potential additional fees.
2. Delivery Timelines
- In-Stock Items: Typically delivered within 3-5 business days after order confirmation.
- Custom or Made-to-Order Pieces: Manufacturing times vary. Once completed, delivery will be scheduled and usually takes an additional 3-5 business days.
3. Shipping Costs
Delivery charges are calculated based on the size and weight of your order, as well as your location. The exact shipping cost will be displayed at checkout before you complete your purchase.
4. Delivery Process
Our logistics team will contact you to schedule a delivery window. Please ensure someone is available at the delivery address to receive and inspect the items.
- Access: It is your responsibility to ensure that our delivery team has clear access to the designated room. Please measure your doorways and hallways to confirm the furniture will fit.
- Inspection: Upon arrival, please inspect your items immediately. Any transit damage must be noted on the delivery receipt and reported to us within 24 hours.
5. Delays & Issues
While we strive to meet all estimated delivery times, unexpected delays may occur due to traffic, weather, or other unforeseen circumstances. We will keep you updated if there are any significant changes to your delivery schedule.
6. Contact Us
If you have any questions regarding your delivery, please contact our support team:
Email: info@primecenterfurniture.com
Phone: 0717333511